Privacy Policy

Information We Collect

We collect several types of information from and about users of our Services:

  • Personal Data: This includes information that can be used to identify you personally, such as:

    • Name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Payment information (processed securely by third-party payment gateways; we do not store full credit card details)

    • Information about your pets (e.g., pet name, species, breed, age, medical history for vet appointments)

    • Login credentials (username and password)

  • Usage Data: This is automatically collected when you use the Services and may include:

    • Your device’s Internet Protocol (IP) address

    • Browser type and version

    • Pages of our Services that you visit, time spent on those pages

    • Date and time of your visit

    • Unique device identifiers and other diagnostic data

  • Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

    • Cookies (Browser Cookies): Small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

    • Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).

How We Use Your Information

Pet Hub uses the collected data for various purposes:

  • To Provide and Maintain our Services: This includes processing your product orders, scheduling and managing your service appointments (vet visits, grooming), and delivering goods.

  • To Manage Your Account: To manage your registration as a user of the Services, giving you access to functionalities available to registered users.

  • To Improve and Personalize Your Experience: To understand how you use our Services and to develop new features, products, and services, as well as to customize your experience.

  • To Communicate with You: To send you updates regarding your orders or appointments, marketing and promotional materials, newsletters, and other information that may be of interest to you.

  • For Security and Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activities.

  • For Legal Compliance: To comply with legal obligations and resolve disputes.

  • For Internal Operations: For data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.

Sharing Your Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

  • For Legal Reasons: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

The security of your personal data is important to us.

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: