Shiping

Shipping Coverage

We proudly offer shipping services across various regions within Egypt. During the checkout process, you will be able to verify if we deliver to your specific location by entering your address details. We are continuously working to expand our delivery network to reach more pet parents nationwide.

Order Processing Time

Once your order is successfully placed and payment is confirmed, our team works diligently to process it.

  • Orders are typically processed within [e.g., 1-2 business days].

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Timeframes

Delivery times are calculated from the moment your order is dispatched from our facility.

  • Standard delivery within major cities (e.g., Cairo, Giza) usually takes [e.g., 1-2 business days].

  • Delivery to other governorates or remote areas may take [e.g., 3-7 business days].

  • Please note that these are estimated delivery times. Actual delivery may vary due to unforeseen circumstances such as logistical challenges, public holidays, or extreme weather conditions.

Shipping Costs

Shipping fees are calculated based on:

  • Your delivery location.

  • The total weight and dimensions of your order.

  • Any ongoing promotions or special offers.

The exact shipping cost will be clearly displayed during the checkout process before you confirm your order. From time to time, Pet Hub may offer free shipping promotions on qualifying orders (e.g., orders exceeding a certain value).

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. This email will include:

Delivery Process

  • Our delivery partners will typically attempt delivery during standard business hours.

  • For your security, a signature may be required upon delivery.

  • If you are not available at the delivery address, our delivery partner may attempt to contact you or leave a notice with instructions for redelivery or pickup from a local depot. Additional charges may apply for re-delivery attempts.

Incorrect Address or Delivery Issues

  • It is crucial to provide accurate and complete delivery information. Pet Hub is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
  • If you realize there is an error in your delivery address after placing an order, please contact our Customer Service team immediately. We will do our best to amend the details before dispatch.
  • In case of unforeseen delivery issues (e.g., package cannot be delivered, returned to sender), our team will contact you to find a resolution.

Damaged or Lost Shipments

  • If your package appears damaged upon arrival, please inspect the contents before accepting the delivery if possible. If items are damaged, please note this with the delivery driver and contact our Customer Service team immediately (within [e.g., 24-48 hours] of receipt) with photos of the damaged items and packaging.
  • In the rare event that your order is lost in transit, please contact us. We will work with the shipping carrier to investigate and resolve the issue.

Changes to This Policy

Pet Hub reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically.

Contact Us

For any questions regarding our Shipping Policy or the status of your order, please contact our Customer Service team: