{"id":832,"date":"2022-05-20T17:20:39","date_gmt":"2022-05-20T17:20:39","guid":{"rendered":"https:\/\/petmania.vamtam.com\/?page_id=832"},"modified":"2025-08-10T18:33:48","modified_gmt":"2025-08-10T15:33:48","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/pet-hub.shop\/ar\/return-refund-policy\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"832\" class=\"elementor elementor-832\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3917bde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3917bde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff7061c\" data-id=\"ff7061c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37e551f elementor-widget__width-auto elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"37e551f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-splash-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7bf7175 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bf7175\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab083f6\" data-id=\"ab083f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83c3b4a elementor-widget elementor-widget-heading\" data-id=\"83c3b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eligibility for Returns:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-9ea0336 elementor-widget elementor-widget-text-editor\" data-id=\"9ea0336\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To be eligible for a return, your product must meet the following conditions:<\/p><ul><li><p><b>Timeframe:<\/b> Return requests must be initiated within <b>[e.g., 1-2 days]<\/b> from the date of delivery.<\/p><\/li><li><p><b>Condition:<\/b> The item must be unused, unopened, in its original packaging, and in the same condition that you received it.<\/p><\/li><li><p><b>Proof of Purchase:<\/b> A valid receipt or proof of purchase from Pet Hub is required.<\/p><\/li><\/ul><p><b>B. Non-Returnable Items:<\/b> For hygiene, safety, and regulatory reasons, certain items cannot be returned. These typically include:<\/p><ul><li><p>Perishable goods (e.g., fresh food, treats with short expiry dates).<\/p><\/li><li><p>Opened food, treats, or nutritional supplements.<\/p><\/li><li><p>Medications, vaccines, or prescription items.<\/p><\/li><li><p>Personalized or customized items.<\/p><\/li><li><p>Used bedding, toys, or worn apparel.<\/p><\/li><li><p>Digital products or services that have been accessed or used.<\/p><\/li><\/ul><p><b>C. How to Initiate a Return:<\/b> To request a return, please follow these steps:<\/p><ol start=\"1\"><li><p>Contact our Customer Service team via pethub707@gmail.com or\u00a0<a href=\"https:\/\/wa.me\/201031050097\" rel=\"noopener\"><b><u> +201031050097<\/u><\/b><\/a>\u00a0within the eligible timeframe.<\/p><\/li><li><p>Provide your order number, the name of the item(s) you wish to return, and the reason for the return.<\/p><\/li><li><p>Our team will review your request and provide you with instructions for returning the item, including pickup arrangements if applicable.<\/p><\/li><\/ol><p><b>D. Refunds for Products:<\/b><\/p><ul><li><p>Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.<\/p><\/li><li><p>If approved, your refund will be processed to your original method of payment within <b>[e.g., 1-2 business days]<\/b>. Please note that banking processing times may vary.<\/p><\/li><li><p>Shipping costs are generally non-refundable, unless the return is due to our error (e.g., incorrect or damaged item).<\/p><\/li><\/ul><p><b>E. Product Exchanges:<\/b><\/p><ul><li><p>If you wish to exchange a product for a different size, color, or alternative item, please contact our Customer Service team. Exchanges are subject to item availability and must meet the same eligibility criteria as returns.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7548302 elementor-widget elementor-widget-heading\" data-id=\"7548302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Cancellation &amp; Rescheduling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-42cdd21 elementor-widget elementor-widget-text-editor\" data-id=\"42cdd21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This section applies to booked services such as Veterinary Home Visits, In-Home Grooming, and In-Clinic Appointments.<\/p><p><b>A. Cancellation Policy:<\/b><\/p><ul><li><p><b>Full Refund\/No Charge:<\/b> To receive a full refund or avoid any cancellation fees, you must cancel your service booking at least <b>[e.g., 24 hours]<\/b> prior to the scheduled appointment time.<\/p><\/li><li><p><b>Late Cancellation:<\/b> Cancellations made less than <b>[e.g., 24 hours]<\/b> but more than <b>[e.g., 4 hours]<\/b> before the appointment may incur a late cancellation fee of <b>[e.g., 50% of the service fee]<\/b> or result in a partial refund.<\/p><\/li><li><p><b>No-Show\/Less than [e.g., 4 hours] Notice:<\/b> Appointments missed without prior cancellation or canceled with very short notice (e.g., less than [e.g., 4 hours]) will be charged the full service fee, and no refund will be issued.<\/p><\/li><\/ul><p><b>B. Rescheduling Policy:<\/b><\/p><ul><li><p>You can reschedule your service appointment free of charge if you do so at least <b>[e.g., 24 hours]<\/b> prior to the original scheduled time.<\/p><\/li><li><p>Rescheduling requests made with shorter notice may be subject to a rescheduling fee, depending on the service and availability.<\/p><\/li><\/ul><p><b>C. How to Cancel or Reschedule a Service:<\/b><\/p><ul><li><p>Please contact our Customer Service team immediately via\u00a0<span style=\"font-family: 'Readex Pro', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">pethub707@gmail.com or <\/span><a href=\"https:\/\/wa.me\/201031050097\" rel=\"noopener\"><span style=\"font-family: 'Readex Pro', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\"><b><u>+201031050097<\/u><\/b><\/span><\/a><a href=\"https:\/\/wa.me\/message\/V6AC6YHRJNTAO1\" target=\"_blank\" rel=\"noopener\">\u00a0<\/a>to cancel or reschedule your booking. Please provide your booking reference number.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f991ca elementor-widget elementor-widget-heading\" data-id=\"0f991ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Damaged or Incorrect Items<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-9161c83 elementor-widget elementor-widget-text-editor\" data-id=\"9161c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p>If you receive a damaged product or an item different from what you ordered, please contact our Customer Service team immediately upon receipt (within <b>[e.g., 24-48 hours]<\/b>).<\/p><\/li><li><p>Provide your order number and clear photos of the damaged or incorrect item(s) and the packaging.<\/p><\/li><li><p>We will investigate the issue and arrange for a replacement or a full refund, including any applicable shipping costs, at no additional charge to you.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586d59b elementor-widget elementor-widget-heading\" data-id=\"586d59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Changes to This Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-e7118a9 elementor-widget elementor-widget-text-editor\" data-id=\"e7118a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p>Pet Hub reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0858002 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0858002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53cb938 elementor-widget elementor-widget-heading\" data-id=\"53cb938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-9824f18 elementor-widget elementor-widget-text-editor\" data-id=\"9824f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about our Return Policy, or need assistance with a return or service booking, please do not hesitate to contact our Customer Service team:<\/p><ul><li><p>By email: pethub707@gmail.com<\/p><\/li><li><p>By phone: <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/wa.me\/201031050097\" rel=\"noopener\">+201031050097<\/a><\/strong><\/span><\/p><\/li><li><p>By visiting our Contact Us page: <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/pet-hub.shop\/\">https:\/\/pet-hub.shop\/<\/a><\/strong><\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Eligibility for Returns: To be eligible for a return, your product must meet the following conditions: Timeframe: Return requests must be initiated within [e.g., 1-2 days] from the date of delivery. Condition: The item must be unused, unopened, in its original packaging, and in the same condition that you received it. Proof of Purchase: A&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-832","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/pages\/832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/comments?post=832"}],"version-history":[{"count":7,"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/pages\/832\/revisions"}],"predecessor-version":[{"id":989271,"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/pages\/832\/revisions\/989271"}],"wp:attachment":[{"href":"https:\/\/pet-hub.shop\/ar\/wp-json\/wp\/v2\/media?parent=832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}