FAQs | Pet Hub Help & Support

Placing an order

How do I place an order for products on Pet Hub?

You can place an order by Browse our extensive product categories, adding desired items to your cart, and proceeding to checkout. Follow the simple steps to provide your shipping and payment details to complete your purchase.

How do I book a service (e.g., vet visit, grooming)?

To book a service, navigate to our “Services” page or directly to the “Book an Appointment” section.

Select the service you need (e.g., in-clinic vet consultation, home vet visit, in-home grooming), choose your preferred date and time, and fill in the required information. Our team will confirm your booking.

What if I can't find a specific product or service I'm looking for?

We’re constantly expanding our inventory and service offerings. If you can’t find what you need, please reach out to our customer support team.

We’ll do our best to assist you or provide recommendations.

Shipping & delivery

What areas do you deliver to in Egypt?

We currently offer shipping and delivery services across [mention specific major cities/governorates, e.g., Cairo, Giza] and are continuously working to expand our reach throughout Egypt. Please enter your address during checkout to confirm eligibility.

What are your typical delivery times?

Standard delivery usually takes [e.g., 1-2 business days] from the date of order confirmation, depending on your location.

You will receive an estimated delivery window when your order is confirmed.

What are the shipping costs?

Shipping costs vary based on your location and the total weight/size of your order.

The exact shipping fee will be calculated and displayed clearly at checkout before you finalize your purchase.

We may also offer free shipping promotions from time to time, so keep an eye out!

What if my order is delayed or arrives damaged?

In the rare event of a delay, we will notify you immediately.

If your order arrives damaged, please contact our customer service team within [e.g., 24-48 hours] of receipt with photos of the damaged items and packaging.

We will assist you with a resolution.

Payment

What payment methods does Pet Hub accept?

We accept a variety of convenient payment methods, including:

Credit/Debit Cards (Visa, Mastercard, etc.)
Cash on Delivery
Instapay
Vodafone Cash

Is online payment secure on Pet Hub?

Yes, absolutely. We prioritize your security. All online credit/debit card transactions are processed through secure, encrypted payment gateways that comply with international security standards, ensuring your financial information is protected.

Return & refunds

What is Pet Hub's return policy?

We aim for your complete satisfaction. If you are not entirely happy with your product purchase, you may be eligible to return it. Items must be unused, in their original packaging, and in saleable condition.

Certain items like perishable goods, opened food, or medications are typically non-returnable for hygiene and safety reasons.

How long do I have to return an item?

You can initiate a return within [e.g., 1-2 days] from the date of delivery.

Please ensure the item meets our return policy criteria.

How do I initiate a return for a product?

To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will guide you through the process, including pickup arrangements if applicable.

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